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Appointments
Book or cancel an appointment at Orchard End Surgery.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Options for accessing help Monday to Friday 8am to 6.30pm
Urgent appointments
Book an appointment by calling 01580 713622, walk in or contact us online
Please provide as much information as you can. Your answers are used to ensure you get the care you need.
All urgent requests are reviewed by a GP to make sure you get the right care.
Routine appointments
Ways to book
- Book an appointment by calling 01580 713622, walk in or via the NHS App;
- Request an appointment or ask a question online. We aim to respond by the end of the next working day.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel vaccinations
Information and advice for travelling abroad.
Home visits
If you are housebound and need an appointment, we may have to do a home visit. We will phone you first to understand what you need.
To request a home visit, please request an appointment online if you need support with this please phone the practice on 01580 713622 as soon after 8:30am as possible
If the severity of the medical condition is such that you are unable to travel, then the emergency car will bring the duty doctor to see you at home. It is possible that this doctor will contact you before visiting to check on your medical condition, ensuring a visit is needed and confirm directions.
Be reassured that the 111 service and the ambulance service SECAMB work in close cooperation.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Change or cancel an appointment
To cancel your appointment:
- Reply CANCEL to your appointment reminder text message
- Use your NHS account (through the NHS App)
- Phone us on 01580 713622, Monday to Friday from 8:30am to 6pm
Out of hours
Improved access appointments
You can now see a GP or other healthcare professional during:
- weekday evenings between 6.30pm and 8pm (some practices offer early morning appointments)
- Saturdays and Sundays/Bank Holidays
These appointments offered could be:
- At your registered practice
- At another local GP practices
- At another local NHS service, such as a General Practice Hub
What type of appointments will be available?
Evening appointments between 6.30pm to 8pm Monday to Friday will be offered by a practice in your local area. These appointments will be offered by a range of clinical professionals. Some practices in your local area may offer early morning appointments.
On Saturdays, a clinical professional will be available between 8am to 12pm at a practice in your local area (times may vary).
On Sundays and Bank Holidays a GP will be available between 9am to 12.30pm at a hub in Tonbridge or Maidstone.
Who can book these appointments?
Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.
How can I book an appointment?
In order to book these appointments, you contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6.30 pm to 8.00 pm Monday to Friday.
Sevenoaks urgent treatment centre
Sevenoaks Urgent Treatment Centre, based at Sevenoaks Hospital is open 8am to 8pm 7 days a week, 365 days a year and it now has only one GP providing up to 32 appointment slots per day
The service is suitable for patients for same day appointments that cannot wait 24 hours to be seen.
Patients can be seen by a GP in the UTC either by obtaining an appointment through NHS 111 by asking for a booked appointment, or alternatively signposted to attend as a walk-in.
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Emergency chemists
- Aylesford - Sainsbury’s 01622 701820
- Larkfield - Tesco 01622 701449
- Maidstone - Medipharmacy 01622 750785, Morrisons 01622 661750, Link Pharmacy 01622 752990 (not open Sundays)
- Sevenoaks - Sainsbury’s 01732 469198
- Tonbridge - East Street Pharmacy 01732 770055
- Tunbridge Wells - Sainsbury’s 01892 532569
- Boots pharmacies in major towns are open on Sundays
Dental emergencies
Contact your dentist first. If you don’t have a dentist call 0300 123 4412. Open 8am to 4pm from Monday to Friday.
On evenings and weekends, phone DentaLine 01634 890300.